Technical Support & Field Application Engineer

•    Pre-sales
o    Work side-by-side with the Regional Sales Managers (RSM) by actively participating in the technical qualification of the customer requirements
o    Guide, assist, train customers and partners on the best use of the products and solutions based on product and application knowledge
o    Product demonstration and setup, at customer site and at exhibitions. Required to manage local pool of demo cameras
•    After-sales
o    Continue to provide technical assistance to the customer (within the scope of existing camera functions)  
o    Report to RSM about customer activities, challenges and progress towards design-in
o    Qualify and initiate a Return Material Authorization (RMA) for a non-conformance camera
•    General 
o    Provide timely, detailed and accurate technical responses to customer inquiries
o    Test and validate new products based on a customer’s perspective
o    Proofread user manual and marketing materials
o    Contribute to a technical and solution knowledge base
•    Internal communications 
o    Bring up to the management if there are any critical technical cases, product failures and defects identified
o    Provide technical feedback to improve product performance, usability, capabilities and user experience
o    Provide customer satisfaction metrics
o    Represent the “customer voice” in the product definition, development and reviews

Desired Competencies 
•    Master’s degree in engineering, computer science, science, or other related discipline, or Bachelor's degree with relevant experience
•    Experience in technical support activities
•    Experience in vision system or imaging sensors or related industries
•    Experience in machine vision software 
•    Ability to work independently and pro-actively  
•    A team player with strong communication and problem solving skills 
•    Must be fluent in English and Mandarin
•    Working location in China
•    Knowledge of infrared and night vision cameras would be an advantage 

Please send your application to the following addresses: 

Jing Zhou (Sales Manager of China, Advanced Imaging) 

Jessica Lau (Director Cust. Serv. WW, Advanced Imaging)

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