Responsibilities
• Pre-sales
o Work side-by-side with the Regional Sales Managers (RSM) by actively participating in the technical qualification of the customer requirements
o Guide, assist, train customers and partners on the best use of the products and solutions based on product and application knowledge
o Product demonstration and setup, at customer site and at exhibitions. Required to manage local pool of demo cameras
• After-sales
o Continue to provide technical assistance to the customer (within the scope of existing camera functions)
o Report to RSM about customer activities, challenges and progress towards design-in
o Qualify and initiate a Return Material Authorization (RMA) for a non-conformance camera
• General
o Provide timely, detailed and accurate technical responses to customer inquiries
o Test and validate new products based on a customer’s perspective
o Proofread user manual and marketing materials
o Contribute to a technical and solution knowledge base
• Internal communications
o Bring up to the management if there are any critical technical cases, product failures and defects identified
o Provide technical feedback to improve product performance, usability, capabilities and user experience
o Provide customer satisfaction metrics
o Represent the “customer voice” in the product definition, development and reviews
Desired Competencies
• Master’s degree in engineering, computer science, science, or other related discipline, or Bachelor's degree with relevant experience
• Experience in technical support activities
• Experience in vision system or imaging sensors or related industries
• Experience in machine vision software
• Ability to work independently and pro-actively
• A team player with strong communication and problem solving skills
• Must be fluent in English and Mandarin
• Working location in China
• Knowledge of infrared and night vision cameras would be an advantage
Contact:
Please send your application to the following addresses:
Jing Zhou (Sales Manager of China, Advanced Imaging) j.zhou@exosens.com
Jessica Lau (Director Cust. Serv. WW, Advanced Imaging) J.Lau@exosens.com
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